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  • Mon 8:00AM - 7:00PM
  • Fri 8:00AM - 7:00PM
  • Tue 8:00AM - 7:00PM
  • Sat 8:00AM - 4:00PM
  • Wed 8:00AM - 7:00PM
  • Sun 10:00AM - 2:00PM
  • Thu 8:00AM - 7:00PM

CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 7:00PM
    Tue 8:00AM - 7:00PM
  • Wed 8:00AM - 7:00PM
    Thu 8:00AM - 7:00PM
  • Fri 8:00AM - 7:00PM
    Sat 8:00AM - 4:00PM
  • Sun 10:00AM - 2:00PM

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Paul H.

    Knowledgeable, friendly, efficient.


  • -Alex W.

    Great parts store and friendly service!


  • -Joseph S.

    Super helpful, great customer service!


  • -Claire M.

    Extremely helpful, friendly customer service.


  • -Rhonda V.

    Courteous and knowledgeable.


  • -Chris Z.

    Great auto parts store, experienced counter help!


  • -Rodney M.

    Great staff, fast service, quality products, just like it should be!!!!


  • -Mark S.

    Smart people and good parts!


  • -Jeff P.

    Such a helpful and freindly staff. They have helped me fix my car 2 times now with parts supply and also very helpful information.


  • -Matthew M.

    Great local auto parts store!! Helpful and friendly customer service!


  • -Nicole P.

    Staff was very nice and helpful.


  • -Steve H.

    Great local parts store. Employees are knowledgeable and willing to help. They have never failed to get me a part by the next day and often have it in stock the same day. Delivered my parts to me when it was necessary also.


  • -Tim K.

    Good bunch of men. Always good service!


  • -Jon B.

    Great ! Had my part in stock. Had my car fixed in one day.

Call us for service: 989-386-7200

Wix
Amsoil
Moog
Perfect Stop
BASF
Limco
R-M
Clre Area Chamber of Commerce
Michigan Auto Parts Association
Color Source